Shipping policy

Thank you for shopping with us. We are committed to processing and shipping your order as efficiently as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.

During periods of high order volume, product launches, promotions, holidays, or unexpected operational delays, processing may take longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

2. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will be displayed during checkout based on your shipping destination.

Estimated delivery times are:

United States: approximately 3–8 business days after the order has been shipped.
International orders: approximately 7–20 business days after the order has been shipped.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances beyond our control.

The delivery time does not include the order processing period.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the destination, order size, package weight, and available shipping method.

Any free-shipping promotions will be clearly stated on our website and may be subject to minimum purchase requirements or other conditions.

4. Tracking Information

When tracking information is available, a shipping confirmation email containing the tracking number will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after the package has been shipped.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet shipped and you notice an error in your shipping address, please contact us as soon as possible at:

[YOUR CUSTOMER SERVICE EMAIL]

We will make reasonable efforts to update the address before shipment. However, we cannot guarantee that an address change will be possible after an order has entered the fulfillment process.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

6. Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided at checkout, we are generally not responsible for packages that are subsequently lost or stolen.

If your package appears to be lost in transit, please contact us so that we can assist you in reviewing the available tracking information.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause delays that are outside our control.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

8. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to the selected destination, we will contact the customer and, where appropriate, provide available options regarding the order.